Frequently Asked Questions
How can I place an order?
What are the payment terms?
Terms for USA customers are Net 30, with a purchase order; we also accept major credit cards, checks or bank wire transfers. All orders from outside the USA must be prepaid unless other terms are established prior to ordering. Prepayments may be made via credit card, checks made to US funds, or bank wire transfer.
What credit cards do you accept?
We accept Visa, and MasterCard. Please visit our web store or call in your order.
What do you charge for domestic shipping?
Orders to any point within the USA will be charged $11.00 for a single DVD. $1.50 will be added for each additional film shipped in the same order. There are no handling fees applied. Films should arrive within 5-10 business days. RUSH deliveries are available for an extra charge.
What do you charge for international shipping?
Please email your order or use this form to send your order to us via fax. Shipping costs vary from region to region. Because of these variances, online orders using our shopping cart option for international orders will not function correctly. Payment processing is done through PayPal. Once the transaction is processes, you will receive payment confirmation.
What is your return policy?
All film purchases are guaranteed for satisfactory condition and content. Unacceptable DVDs may be returned within 30 days. Returned DVDs must be free of scratches and fingerprints.
Are your films available to rent?
All titles are available for rental. Rental rate is $50 per 7-day period. The renter pays shipping. In the case of the renter subsequently purchasing the film within 90 days of rental, the rental price is deducted from the purchase price. Rentals must be sent back to us by UPS, USPS, FEDEX, or certified mail for tracking purposes.
Do you charge sales tax?
Only California customers pay applicable sales tax on purchases.
Can I order a back up copy of a film I purchased?
Backup copies of films are $125 per DVD, plus shipping. Call us for quotes on multiple prints of the same program.
Do you offer special pricing for distance dearning, digital duplication, volume discounts or closed circuit television rights?
Special pricing is available. For details and a quote, please call us at 888-437-4200 or email us at firstname.lastname@example.org.
What is your copyright policy?